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Northern Wide Plank
How do I order samples on your website?
On every product page, there is a “ORDER SAMPLE” button. Once you select this button, an 11” 280MM product hand sample will be automatically added to your cart. You can either continue adding other products to your shopping cart or checkout. Samples will be shipped within 1-5 business days. If you have a Trade Account, please ensure you are logged prior to checking out.

If you do not have a trade account, you can apply on the following page.

https://northernwideplank.ca/pages/trade-professionals
Does Northern Wide Plank have a trade program for professionals?
Yes. You can apply for a Trade Account on the following page. Please note this program is exclusively for A+D professionals.

https://northernwideplank.ca/pages/trade-professionals
Do Northern Wide Plank Floors come with a Warranty?
Yes. All Northern Wide Plank Hardwax Oil (UV Cured) Finished Floors come with a warranty.

You can view our limited warranty here: https://books.northernwideplank.com/limited-warranty-for-nwp-hardwax-oil-finished-floors/
Flooring
Are all Northern Wide Plank (NWP) flooring products engineered hardwood?
Yes. All Northern Wide Plank flooring products are constructed using an engineered format. They are made up of several layers making up to 20MM (¾”) thickness that includes a 6MM top layer.

For more information about our construction, and alternative sizes, please contact a Northern Wide Plank flooring consultant.
Are Northern Wide Plank floors prefinished?
Yes. Northern Wide Plank Hardwood floors are prefinished with a Specialty Hardwax Oil that will be either UV Cured or Air Dried, depending on the product.
Does Northern Wide Plank manufacture and distribute unfinished floors?
Yes. Please contact a Northern Wide Plank flooring consultant for more information.
What type of Finish is used on Northern Wide Plank hardwood floors?
Northern Wide Plank products use a Hardwax Oil (UV Cured or Air Dried). By using a Hardwax Oil finish, you can spot-repair any surface scratches and refresh your hardwood floors without sanding. In comparison, if you have a lacquer or urethane finish, in most cases it will scratch white due to the coating, which makes it more difficult to spot repair or refresh.

To learn more about Northern Wide Plank Specialty Hardwax Oil and other finishes visit https://northernwideplank.ca/blogs/learn/hardwax-oil-comparison-to-lacquer-traditional-oil-finishes
How do Northern Wide Plank engineered hardwood floors perform in high-traffic areas?
Northern Wide Plank engineered hardwood floors have been installed in countless high-traffic residential and commercial settings without any issues. Being a natural product, they are not indestructible and should be cared for to retain their natural beauty.

For commercial spaces such as restaurants, offices, and other high-traffic areas, an additional coat of our specialty hardwax oil is applied during the manufacturing process for all North American made products. This additional treatment provides the hardwood floor with a greater overall protection, making it more resistant to daily traffic and wear.
Are there specific products Northern Wide Plank recommends for high foot traffic areas?
Most Northern Wide Plank hardwood floors are suitable for high foot traffic areas. Character grade and other specific textured floors, as well as midtones perform well in these types of busy areas, as they tend to be more forgiving to scratches and marks.

All Northern Wide Plank floors use a Hardwax Oil finish to protect the floors from wear. For commercial grade products used in spaces with high traffic, an extra layer of Hardwax Oil is applied to our North American made products.

By using a Hardwax Oil, you can spot-repair surface scratches and easily refresh your hardwood floors, which could be more difficult for floors with other types of finishes.
What is the difference between select grade and character grade?
A Select grade hardwood floor provides a more clean appearance and refined look when compared to a character grade product. Select grade products tend to have less variation in colour and texture compared to a character grade product, with the occasional healthy small knot. Features which are typical characteristics of the wood are permitted in this grade.

In contrast to select grade, a character grade hardwood floor can provide a more relaxed feel and organic design. A character grade product has a very rich appearance with more natural variations in colour from plank to plank (depending on the product) when compared to a select grade floor. You will also find varying sizes and amount of knots throughout, along with small amounts of sapwood on some of the edges (for select Wixom products).

One of the benefits of character grade, is that it can hide wear and tear better than a select grade product. And in some cases, this would mean character grade may be better in high traffic areas.

Please contact a Northern Wide Plank flooring consultant for more information.
How many times can I sand and refinish Northern Wide Plank 20mm (¾”) hardwood floors with a 6mm wear (top) layer?
Due to Northern Wide Planks industry leading 20mm (¾”) thick wear (top) layer, our hardwood floors can be refinished 3 or 4 times. The only time you would want to sand and refinish Northern Wide Plank hardwood floors, is if you want to change the colour.
Are NWP hardwood floors ok with pets such as cats and dogs?
Yes. However, like any other hardwood floor product, Northern Wide Plank Hardwax Oiled floors are not indestructible and further care should be taken to avoid noticeable scratches and other marks.

The colour and grade should be considered when selecting a hardwood floor when pets are present. In general, lighter colours tend to show scratches less, due to the tone of natural wood. While character grade products hide scratches more easily due to the floors varying sizes and amount of knots, and its natural variations in colour.
What is the price per square foot for NWP engineered wood floor products?
Pricing depends on various factors and is product specific. All Northern Wide Plank pricing can be found on our website on the product pages under the Variant and Pricing section. These are list prices and are stated per square foot.

For trade pricing, refer to the A+D trade program & inquire or contact your Northern Wide Plank sales representative.

For our A&D Trade Program visit https://northernwideplank.ca/pages/trade-professionals
What is a Foundry Surface?
Similar in texture to an original surface, a foundry surface has saw marks that are preserved on the boards from when they were sawn at the mill, creating an authentic industrial appeal.

A foundry surface can be described as original wood with a very rich appearance, maximum patina, and large variations in coloured texture. This grade can also be described as rustic wood, with rough knots, open grain, heartwood, and saw marks. Wood filler, inserted knots and other natural aging are permitted.
Cleaning & Care
Does Northern Wide Plank sell Cleaning and Care products?
Yes. We highly recommend only using Northern Wide Plank cleaning and care products on your Northern Wide Plank hardwax oiled hardwood floors.

You can view all Northern Wide Plank cleaning and care products by going to the Product menu and selecting Cleaning & Care Products under the Floor Care Shop, or by visiting https://northernwideplank.ca/collections/floor-care-shop
Can I use any cleaning product to clean my Northern Wide Plank hardwax oil finished floors?
No. You should not use cleaning products that aren’t made for Hardwax Oil floors. Northern Wide Plank floors are finished with a Specialty Hardwax Oil that penetrates the pores of the wood, strengthening and protecting them from within, which keeps the wood's natural characteristics.

For Northern Wide Plank Hardwax Oil finished floors, it is recommended to use NWP Floor Soap, which is a special cleaning concentrate for wooden floors with hardwax oil.
How often should I damp mop my Northern Wide Plank hardwax oil finished floors?
Damp mopping should only be done when required, depending on the traffic and the amount of dirt that accumulates.

For residential spaces once a week may be enough.

For commercial spaces such as bars, restaurants, offices, and other high traffic areas, it may be necessary to damp mop daily.

When damp mopping, do not flood wash or use too much water. This is a leading cause of the finish prematurely wearing and breaking down.
How do I clean stains on my Northern Wide Plank hardwax oil finished floors?
For any liquid and food spills, wipe them up as soon as possible with a clean damp cloth.

For general stains, use Northern Wide Plank Floor Soap, which is generally more effective on acidic related stains.

For more difficult stains such as grease or scuff marks, use NWP Wax Care to remove or diminish the stain. No water should be used with NWP Wax Care.

Stain removers should be used with care. Using too much or rubbing too hard can affect the surface finish and colour.

For more information, refer to our Cleaning and Care Guide https://books.northernwideplank.com/cleaning-and-care-guide-2023/?page=1
What product can I use on my Northern Wide Plank hardwax oil finished floors to disinfect them?
There are many products you can use to disinfect your Northern Wide Plank hardwax oil finished floors, however they should not be used frequently and should be used sparingly. You may also want to test the disinfectant on a small area to ensure there is no visible effect.

Products such as Lysol All-Purpose Cleaner or Clorox Scentiva Disinfecting Wipes can be used to disinfect your NWP hardwood floors, in accordance with the manufacturer's recommendation.

After the area is disinfected, it is recommended to damp mop the area with NWP Floor Soap and water approximately 5 minutes after applying the disinfectant.
How can I repair a scratch on my Northern Wide Plank hardwax oil finished floors?
When scratches appear on your Northern Wide Plank hardwax oil finished floors that require coloured touch up, you should NWP Touch Up Oil which can be found in your Cleaning & Care Kit.

Before applying, mix the can well. Then apply with a small brush to the affected area. Gently rub in the touch up oil using a cloth and remove any excess oil. Leave to try for a atleast a few hours.

For more information, refer to the NWP Cleaning & Care Guide.
Installation
Does Northern Wide Plank provide installation services?
No, we do not install hardwood floors. Northern Wide Plank is the manufacturer and distributor of our own products. However, for over 30 years we have been working with some of the most talented flooring installers across North America. Please speak with your Northern Wide Plank consultant for more information.
What is the recommended installation method for Northern Wide Plank engineered wide plank hardwood flooring?
The recommended installation method for Northern Wide Plank engineered hardwood wide plank flooring is the glue-down method, due to its superior stability. However, Northern Wide Plank engineered hardwood flooring can also be installed by the Glue and Nail/Staple method.

You can refer to our Installation video and our guide by visiting https://northernwideplank.ca/pages/installation
Can Northern WIde Plank engineered hardwood floors be installed over radiant heat?
Yes, Northern Wide Plank engineered hardwood floors can be installed over radiant heat. You can refer to the Northern Wide Plank Installation Over Radiant Heat Guide by visiting https://northernwideplank.ca/pages/installation
What is the recommended installation method for Northern Wide Plank hardwood floors over radiant heat?
We recommend only using the glue-down method for Northern Wide Plank hardwood floors over radiant heat. You can refer to the Northern Wide Plank Installation Over Radiant Heat Guide by visiting https://northernwideplank.ca/pages/installation
What adhesive should I use to install Northern Wide Plank hardwood flooring?
We recommend using Northern Wide Plank Woodstikk Wood Floor Adhesive. Woodstikk is an odourless solvent, and water free adhesive specifically designed for bonding wooden floors directly onto all common subfloors.

This can be purchased Woodstikk on our website by visiting https://northernwideplank.ca/products/woodstikk-19-wood-floor-adhesive
What size notch trowel is recommended for Northern Wide Plank Woodstikk flooring adhesive?
The recommended notch trowel for Northern Wide Plank Woodstikk adhesive is 4.8mm.
How much of an expansion gap is needed for Northern Wide Plank hardwood floors?
NWFA recommends a ⅝” expansion gap for hardwood floors. However, Northern Wide Plank engineered hardwood floors only need an ⅛” expansion gap due to the construction of the planks.

For more information, contact a Northern Wide Plank consultant.
Do Northern Wide Plank engineered hardwood floors need to acclimate to the room prior to installation?
Yes, your Northern Wide Plank engineered hardwood floors need to acclimate to the room prior to installation. It is recommended to let your hardwood flooring acclimate to the room temperature for at least 72 hours. The room temperature should be maintained between 15-24 degrees C (59-75 degrees F) and humidity of 35-55% RH.
What does “Racking” the floor mean?
“Racking” the floor means cutting or selecting the planks in the order you want to install them, while maintaining a proper distance between end joints.